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Press Release
BB&T Gets Instant Pay Back with Eedo ForceTen LCMS
America’s eleventh largest bank cuts costs, enhances content, and improves success of training programs with Eedo’s learning content management system
NASHUA, New Hampshire – (January 16, 2008) A year after implementing Eedo
ForceTen™ America’s 11th largest bank, BB&T,
is reveling in the success of its learning and development programs.
Since using Eedo Knowledgeware’s learning
content management system (LCMS),
BB&T has been able to move 55 courses online, employees are finishing their
courses sooner (within 30 to 60 days), delinquency rates have declined by an
average of 70 percent, and they have saved a considerable amount of money by
moving away from a mainframe system.
“With 29 training centers, 29,000 employees and more than 1500 branch locations
throughout 13 states, we needed a flexible and scaleable system that allowed
us to quickly author new content and push it to employees easily and directly,” said
David VanSchooten, e-Learning Manager at BB&T. “For example, a client
transfers to a new branch and must be assigned to a new relationship banker.
ForceTen allows the bank to train staff on how to transfer that client’s
data through web-based software.
“Support from Eedo has made our implementation as successful
as it is. The quality of ownership of their support team is a key
differentiator,” added Mr. VanSchooten.
“Our latest research shows that the ability to share and reuse
content is among the top ten drivers of the business impact of learning,” said
Josh Bersin, President of Bersin & Associates,
a research and advisory firm focused on enterprise learning and talent
management. “Critical factors such as time to market,
customer service, and performance proficiency are all tied to efficient
and effective content strategies.”
ForceTen features that are driving BB&T’s
success:
Content creation: BB&T moved from a rigid structure to one that
is flexible and scaleable. Now content is engaging, timely and more
accessible. The team can import, view and manipulate any variety
of media and graphic content including Flash files.
Regulatory and compliance: With 50 percent of course material pertaining
to regulatory and compliance training, BB&T needed a system that
would allow them to easily track and trace activity.
Search/storage: BB&T invested the time to develop a robust taxonomy
structure that enables them to easily search existing content, which
is stored in one central repository.
Repurpose: Production time has been reduced because the team can
reuse/repurpose content. BB&T is now able to reuse modules rather
than creating new content from scratch. This has significantly reduced
the time required to produce content.
Dissemination: BB&T can quickly author and push the training
via their Intranet, regardless of location.
“In the financial sector, the ability to streamline compliance and new
product training are key drivers for choosing a best-of-class learning and
knowledge system, like Eedo ForceTen,” said John Hudson, President and
CEO at Eedo Knowledgeware. “Likewise, they need a system that will help
to keep content current and engaging and also provide them with the tools to
easily and accurately manage records. The team at BB&T is truly committed
to improving their programs and Eedo is pleased to be a partner with them in
their success.”
About Eedo Knowledgeware
Eedo Knowledgeware is a leading provider of learning and knowledge
systems to drive productivity and efficiency. Eedo offers a set
of powerful, adaptable and easy-to-use tools for business people
and learning experts, addressing practical knowledge management requirements
including: learning content management, dynamic delivery, rapid
authoring, assessment, knowledge sharing, performance support and
indexing and search. Eedo's award-winning products are utilized in
a broad range of industries and enterprises such as The Boeing Company,
MetLife, Department of Work and Pensions, Internal Revenue Service,
Agilent, Pfizer and Lufthansa. Eedo is privately held, with offices
in the U.S.A., Canada, Germany, Netherlands and the United Kingdom. www.eedo.com
For further information, please contact:
Melonia M. da Gama
Director of Marketing
Eedo Knowledgeware
(819) 775-9494 x248
melonia.dagama@eedo.com
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