Company
LeasePlan Corporation is the world’s leading provider of vehicle fleet management solutions. Based in the Netherlands, LeasePlan Corporation is a global holding company which centralizes management and support functions for a group of operational subsidiaries in 27 countries across five continents. LeasePlan’s broad product and service portfolio spreads across the entire automotive value chain from financing and insurance through to operational management, and ultimately to remarketing of vehicles.

In order to maintain its dominant position as the driving force of innovation and development in its industry, LeasePlan Corporation is now positioning itself as the first truly global provider of integrated fleet management solutions with a globally harmonized product portfolio.

Problem
The existing organizational culture, traditionally characterized by strong local autonomy, does not fully support global objectives. A new, more networked, global way of thinking needs to be established at all levels of the organization without ignoring local differences and without creating unnecessary resistance to the change program.

The central training function takes a key role in this endeavor. The “Global Induction” project is aimed at providing new employees with a wider, more global view of their organization right from the beginning. In order to streamline the way in which training is provided, the new Global Induction will have to follow a common overall process while still taking care of the different culture, infrastructure, size and maturity of the various local organizations (ranging from 15 to 1000 employees).

Solution
Eedo developed a “Roadmap“ to corporate induction. This is a flexible process model which provides the resources at subsidiaries (HR people, senior and line managers, “buddies” etc.) with a range of training materials, tools and checklists allowing them to customize each process step to best fit their specific conditions and requirements.

Eedo’s ForceTen Knowledge Platform was used for development, and to support delivery of the program. ForceTen’s Browser accessible authoring environment was used to develop the Web based Training components (pioneering the use of this medium in the organization), with subject matter experts and approvers, dispersed throughout various countries and business units, all contributing in a collaborative online development process. Materials developed for the program included a video component, supporting tutor guidance notes, as well as templates for PowerPoint presentations and Word documents.

Result
Feedback from trainees and local training staff has been universally positive. Having experienced the benefits of a highly accessible, useful, integrated package of how-to information and hands on materials, personnel in the change program have been won over and are fully supportive of the new training program design. As a result, the global training function has won the credibility and authority to take further steps towards a more centralized steering of organization-wide training and knowledge transfer - thereby successfully implementing the key objective of enhanced organizational integration set by the management board.